Effective: October 1, 2026

At Vitactive,  your privacy is paramount. This Privacy Policy outlines how Vitactive (the "Site", "we", "us", or "our") collects, uses, and protects your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected. By using our website, you agree to the terms of this policy. Please read this Privacy Policy carefully.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other

steps required by applicable law.

Information We Collect

We collect personal information to provide and improve services. Information  obtained about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Below are the categories and specific types of personal information we collect.

Information that you directly submit to us through our Services may include:

• Contact information: Name, shipping address, phone number, and email address.

• Order information: Name, billing address, shipping address, payment details(processed securely via third-party payment processors), transaction records, and Purchase history.

• Account information: Login credentials and Preferences.

• Customer support: information you choose to include in communications with us, for example, when sending a message through the Services.

• Technical Data: IP address, browser type, device information, and browsing behavior on our site.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features

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How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including  processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and other features related to your account. ​

• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such  advertising and promotional communications by email, text message or newsletters and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.(You can opt-out at any time).

• Security and Fraud Prevention: We use your personal information to detect, and fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. ​

• Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

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Sharing Your Information

We do not sell your personal information. However, we may share data with:​

Service providers: trusted third parties that assist in operating our website, processing payments, and  delivering orders.

Legal Authorities: When required by law or to protect our rights and safety.​

Data Retention

We retain your personal information depending on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• comply with legal and regulatory requirements.

• Resolve disputes and enforce our agreements.​

Your Rights and Choices

 However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access : You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

• Right to Delete: You may have a right to request that we delete personal information we maintain about you.

• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right to Opt-out: you can unsubscribe to Targeted Advertising, or any marketing communications at any time: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising". 

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. ​

Data Security

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure servers and encryption.

• Regular security assessments.

• Restricted access to personal data.

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International Data Transfers

If you are accessing our services from outside Uganda, please be aware that your information may be transferred to, stored, and processed in Uganda or other countries where our service providers are located. We ensure that such transfers comply with applicable data protection laws.​

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.​

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Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as WIX.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

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Children's Privacy

Our Services are not intended to be used by children  (individual under 18years), and we do not knowingly collect any personal information about  children. If we become aware that we have inadvertently received personal data from a child, we will delete such information promptly. 

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Contact

If you have any questions about our privacy practices or this Privacy Policy, Please Contact Us on:

Email:

Phone: