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SHIPPING POLICY

Thank you for choosing to shop with Vitactive! We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully to understand how and when your order will be delivered. By placing an order with us, you agree to the terms outlined below.

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1. Processing Time

All orders are processed within 1-3 business days (excluding Sunday and public holidays). Orders placed on Sunday or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and is ready to be shipped.

2. Shipping rates & delivery estimates

  • Shipping charges for your order will be calculated and displayed at checkout. Delivery times and rates may vary based on your location and the shipping methods selected.

  • Estimated delivery times

  • Within Uganda: 1-5 business days

  • International Orders: 5-14 business days, depending on location.

Shipping costs will be calculated at checkout based on your location and selected shipping method.

Please note: delivery times are estimates and may vary due to courier delay, custom processing, or high order volumes.​

3. Shipping location

We currently ship to all regions within Uganda and selected international countries(displayed at checkout)

If your location isn't listed, feel free to contact us to see if we can make special arrangements.

4. Order Tracking

Once your order is shipped, you’ll receive a shipping confirmation email OR text message with a tracking number. You can use this number to monitor the progress of your package

5. Customs, Duties & Taxes (International Orders)

International customers may be subject to customs duties and taxes, which are the responsibility of the buyer. These fees are not included in the shipping cost.

6.Delays & issues

We are not responsible for delays caused by the shipping carrier' customs, or weather conditions. If your order hasn't arrived within the estimated time, Please contact us at on WhatsApp or Email, and we'll be happy to assist you.

7. Missing or Damaged Items

If your order arrives damaged or missing, please contact us immediately on WhatsApp or email. We’ll assist you with a replacement, refund or working with the  shipping carrier to resolve the issue and ensure you receive your items.

8. Incorrect Shipping Information

Please ensure that your shipping address is complete and correct at checkout. We are not responsible for delays or non-delivery due to incorrect information provided by the customer.

9. Unsuccessful Delivery

If a delivery is missed, the courier will usually attempt redelivery or leave a notice. If the package is returned to us, we will contact you to arrange reshipping at the customer’s expense.

​10. Returns and Exchanges​

Please refer to our Return & Exchange Policy for information on returns. Shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect.​

11. Contact Us​

If you have any questions, contact our support team:

Vitacive

Email: 
Phone: +256-742-987-550

This policy provides you with key details about our shipping procedures and your responsibilities. By placing an order, you agree to these terms.

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