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 Returns & Refunds Policy

Vitactive Return & Exchange Policy

At Vitactive we strive to provide high-quality gymwear that meets your expectations. If you’re not satisfied with your purchase, we’re happy to offer an easy return and exchange process.

1. Returns&Exchanges-Uganda

If you are shopping from within Uganda, we have a 48 hours return policy after receiving your items, we offer exchanges for a different size or color!, under the following conditions:

Simply send us an email at Vitactivewear and let us know your preferred replacement. If the requested item is in stock, we will ship it out once we receive your return.

Returns Eligibility

  • You have 48 hours from the delivery date to return or exchange an item.

  • Items must be unused, unworn, and in their original packaging with all tags and hygiene stickers attached.

  • You notify us within 12 hours of receiving the delivery

  • For hygiene reasons, socks, towels cannot be returned.

  • If you received a faulty or incorrect item, please contact us before returning it.

Not eligible for Return if:

  • The item shows signs if wear or damage

  • It is a sale/discounted item or limited edition

  • The return is not initiated within 48 hours of delivery

To Make a Return or Exchange an item

  1. Send us a WhatsApp message or email with your order number, a picture of the item and reason for return/exchange.

  2. Securely pack your item and include a copy of your order confirmation.

  3. If approved, you'll be asked to drop off the item or arrange a courier return (at your cost).

  4. Processing – Once received, we will inspect your return, then we will process you exchange or store credit within 1-7 business days.

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2. Returns & Exchanges-East Africa(outside Uganda)

These returns are handled with more flexibility due cross-border shipping                                                                                              

     Eligibility for exchange or returns

  • The item is unworn and in its original condition

  • You notify us within 2 days of delivery

  • You ship it back within 5 days, using a reliable courier.

Important to note:

  • International return shipping costs are the customer's responsibility

  • Damaged items due to shipping mishandling must be reported immediately with photos.​

Refund Policy

  • Refunds are ONLY given if an item is deemed to be faulty/damaged.

  • We do not provide refunds on items that do not fit / change of mind. Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition. 

  • Goods deemed to be faulty will need to be returned to Vitactive before we can issue a refund.

  • Vitactive Activewear will not be held accountable for any missing or damaged returns in transit to our delivery address.

  • For refunds we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with store credit or on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

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